Privacy Policy
Last Updated: February 16, 2026
1. Information We Collect
When you use our Lost and Found platform, we collect the following information:
Account Information:
- Email address - For account creation and login
- Name - To identify you on the platform
- Phone number - For contact purposes when items are found
- City - To show relevant lost/found items in your area
- Profile picture - Optional, for your account
When Using Facebook/Google Login:
- Email address - From your Facebook/Google account
- Name - From your Facebook/Google profile
- Profile picture - From your Facebook/Google account (optional)
Posted Content:
- Lost/Found item descriptions
- Photos of items
- Location information where item was lost/found
- Contact information you provide in posts
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Allow you to post and view lost/found items
- Enable communication between users about items
- Send you notifications about your posts
- Award points for helping others
- Show relevant items based on your city
- Improve our platform and services
- Prevent fraud and abuse
3. Information Sharing
We do NOT sell or share your personal information with third parties.
Your information is visible to other users only when:
- You post a lost or found item (your username and contact info from the post is visible)
- You appear on the public leaderboard (username and points only)
4. Data Security
We take security seriously:
- Passwords are encrypted and never stored in plain text
- We use HTTPS encryption for all data transmission
- Access to user data is restricted to authorized personnel only
- We regularly update our security measures
5. Your Rights
You have the right to:
- Access your data - View all information we have about you
- Edit your data - Update your profile anytime
- Delete your data - Permanently delete your account and all associated data
- Export your data - Request a copy of your information
- Revoke permissions - Disconnect Facebook/Google login from settings
6. Cookies and Tracking
We use cookies to:
- Keep you logged in
- Remember your language preference
- Improve your user experience
You can disable cookies in your browser settings, but this may affect functionality.
7. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect information from children under 13.
8. Third-Party Services
We use the following third-party services:
- Facebook Login - For authentication (governed by Facebook's Privacy Policy)
- Google Login - For authentication (governed by Google's Privacy Policy)
- OpenStreetMap - For displaying maps (no personal data shared)
9. Data Retention
We retain your information as long as your account is active. When you delete your account:
- All your personal data is permanently deleted within 30 days
- Your posts are removed from the platform
- Your account cannot be recovered
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending you an email notification (for major changes)
11. Contact Us
If you have questions about this Privacy Policy or your data, contact us:
12. Legal Basis (GDPR Compliance)
We process your data based on:
- Consent - You agree to our terms when creating an account
- Contract - Processing is necessary to provide our services
- Legitimate interests - To improve and secure our platform
Your Privacy Matters
We are committed to protecting your personal information and being transparent about how we use it.